Refund

DISTANCE SALES AGREEMENT

Last Updated: 31.07.2024

ARTICLE 1: PARTIES

Seller:
Onur Demir
Memis Mah., No: 165, 37600 Cide/Kastamonu, Turkey
+905511035169
Email: [email protected]

Buyer:
[Consumer Name, Surname]
[Address]
[Phone Number]
[Email Address]

ARTICLE 2: SUBJECT OF THE AGREEMENT

This Agreement is established to regulate the terms and conditions regarding the sale and delivery of services provided by the Seller to the Buyer via the online platform. By approving this Agreement, the Buyer acknowledges that all necessary information about the services, their terms, and all relevant details have been fully, accurately, and completely provided by the Seller.

ARTICLE 3: SERVICES UNDER THE AGREEMENT

The Seller provides Pro membership and other digital services to the Buyer through the website. The Seller agrees to deliver the services as promised and on time. The scope and content of the services are detailed on the RoC Hive website.

ARTICLE 4: SERVICE FEE AND PAYMENT

The Buyer agrees to pay the service fee using one of the payment methods specified on the website. Payment can be made via credit card or other available payment methods. The Buyer is responsible for the accuracy and security of the information provided during the payment process.

ARTICLE 5: RIGHT OF WITHDRAWAL AND REFUND CONDITIONS

The Buyer may exercise the right of withdrawal within 14 days of purchase if the service has not been used. The Buyer can request a refund of the service fee under the right of withdrawal. However, the right of withdrawal does not apply to services that have been partially or fully utilized. Refund requests are initiated by contacting the support team.

ARTICLE 6: SERVICE USE AND TECHNICAL ISSUES

If the Buyer encounters technical issues while using the service, they must contact the Seller’s support team. If the issue cannot be resolved, the Buyer may request a refund.

ARTICLE 7: CONFIDENTIALITY

The Parties agree to maintain the confidentiality of all information obtained under this Agreement. The Seller will process the Buyer's personal data in accordance with the Privacy Policy.

ARTICLE 8: COMPETENT COURT

Turkish law shall govern any disputes arising from this Agreement, and the Kastamonu Courts and Enforcement Offices shall be the competent authorities.

ARTICLE 9: EFFECTIVENESS

This Agreement becomes effective upon its electronic approval by the Buyer.

Refund Policy

At RocHive, we strive to provide our users with a satisfying experience. This Refund Policy outlines our procedures and conditions for requesting a refund for purchases made on our platform, including Pro memberships and other services.

1. General Refund Policy

• Eligibility for Refunds: Refunds are generally only available under specific circumstances, such as technical issues that prevent the use of the Service or billing errors. All refund requests are reviewed on a case-by-case basis.
• Non-Refundable Items: Certain items or services, including but not limited to, Pro memberships that have been partially or fully utilized, are non-refundable.

2. Pro Membership Refunds

• Eligibility: You may request a refund for a Pro membership within 14 days of purchase if you have not utilized any of the Pro features. After 14 days or if you have used Pro features, the purchase is non-refundable.
• Request Process: To request a refund, please contact our support team at [Your Contact Information] with your purchase details and reason for the refund.

3. Technical Issues

• Resolution First: Before requesting a refund, we encourage you to contact our support team to resolve any technical issues you may be experiencing. We may be able to fix the issue or offer an alternative solution.
• Refund Request: If we are unable to resolve your technical issues, you may be eligible for a refund. Please provide detailed information about the issue when contacting support.

4. How to Request a Refund

• Submit a Request: To request a refund, please email us with your purchase details and a clear explanation of the reason for your refund request.
• Processing Time: Refund requests are typically processed within 7-10 business days. You will receive a confirmation email once your request has been reviewed and processed.

5. Contact Us

If you have any questions or need further assistance with your refund request, please contact our support team. We are here to help and will do our best to address your concerns promptly.

6. Changes to This Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page with the updated date. Your continued use of the Service following any changes constitutes your acceptance of the new Refund Policy.

Thank you for your understanding and for being a part of the RocHive community.